Conhecimento & Insights > Wiki BPM > Gestão de Performance e Indicadores de Desempenho

Referências


Institutos

  • BPM Forum
  • BPM Partners
  • BPM Magazine




 

Livros e Artigos

  • Best Practices in Planning and Performance Management: David Axson
  • Alinhamento: Robert Kaplan e James Norton
  • Business Process Change: Paul Harmon
  • Competing on Analytics: Thomas Davenport
  • CBOK: ABPMP
  • Case Studies in Performance Management: Tony C. Adkins
  • Business Activity Monitoring and Simulation: DeFee, J.M., Harmon, P.
  • Performance Management 2013: David Axson
  • Business Performance Management: The Other BPM : Paul Harmon
  • Leading Indicators vs. Lagging Indicators: Ian Gotts












 

Blogs